Most Saskatoon residents satisfied with city life and civic services: surveys

Following two separate online panel surveys conducted in late spring 2024, a strong majority of respondents say they are satisfied with life in Saskatoon. The 84 per cent satisfied response rate is consistent with the 2023 and 2021 results.

“The surveys reveal some very encouraging results,” says Carla Blumers, Director of Communications and Public Engagement. “The data reflect residents’ strong connection to city services and an appreciation for what Saskatoon has to offer as a community.”

The Governance and Priorities Committee of City Council will receive a report detailing the 2024 Civic Service Survey results at its January 21, 2025, public meeting.

A significant majority – almost three-quarters – of respondents indicate quality of life in Saskatoon is good or very good. Several surveys conducted by various organizations over the past year found levels of satisfaction and quality of life are falling across Canada. The quality of life results for Saskatoon reflect these trends as evidenced with a slight decline, but these measures still continue to receive high ratings.

The survey also helps to identify opportunities to improve by understanding the most important issues residents say our city faces. The surveys reveal homelessness and public safety are the issues that people are most concerned about with responses of 23 per cent and 21 per cent respectively.

“The feedback from residents is critically important to the path forward for our city, and I want to thank everyone who participated in the survey,” says Mayor Cynthia Block. “I am encouraged that residents continue to enjoy good quality of life in our city, and together we will work to ensure all people have housing and feel safe in their neighbourhoods.”

A total of 31 different city services were evaluated by respondents. The quality and value of those civic services continue to receive high ratings. Three-quarters or 75 per cent of respondents report they are satisfied with the quality of services provided by the City and slightly more – 78 per cent – responded they receive good or very good value from the services provided by the City of Saskatoon.

Key strengths include maintaining services for quality of drinking water, fire protection, reliability of electrical service, speed of water main break repairs and garbage collection. These five were also identified as key strengths in 2023.

Policing is shown as a priority for service improvement. This is a change from 2023 where police service was identified as a key strength.

Like the 2023 results, most respondents indicate they would like the City to provide more service for: 

• Affordable Housing (70%)                  
• Road Maintenance (66%)                 
• Snow & Ice Management (57%)    
• Police (51%)

Most respondents indicate they would like the City to provide the same level of service for:

• Fire Services (69%)
• Garbage Collection and Waste Reduction Programs and Services (64%)
• Parks Maintenance (64%)
• Recreation & Cultural Programs (58%) 

Although to a lesser degree when compared to 2023, respondents indicate they would like the City to provide less service for: 

• Community Grants (15%) 
• Planning and Growth (10%) 
• Recreation and Cultural Programs (10%) 
• Affordable housing (10%)

A summary of both surveys is available in the report. The detailed 2024 Civic Services Survey results are available at saskatoon.ca/civic-services-surveys.

“The 2024 results reflect a solid foundation to build upon in the future,” Blumers says. “The City will use the results to inform decisions related to strategic priorities, budgeting, and service delivery, as well as to highlight opportunities for continuous improvement.”

Administration will continue conducting both surveys on an annual basis with online panel participants.