1. Services for Residents
  2. Power, Water & Sewer
  3. Saskatoon Light & Power
  4. Outages & Safety
  5. Outages

Outages

An electrical worker in orange high viz coveralls with a yellow hard hat climbs out of a manhole.

Track or Report a Power Outage

Use the Outage Map 

The Outage Map is an interactive tool that provides real-time information about planned and unplanned power outages in Saskatoon. It allows residents to view the status of outages, including affected areas and estimated restoration times.

View Outage Map

 

Outage Restoration Process (click for dropdown)
  1. Detect: Outages are identified through customer calls and system data (e.g., smart meters).
  2. Troubleshoot: Crews are dispatched to determine the cause before restoring power. Causes include collisions, digging into cables, etc.
  3. Switching: Power is restored in stages by isolating the repair area through managing switches on the grid. This is why power is restored in phases instead of all at once; it's how we keep the public and our crews safe.
  4. Repair: Repairs can range from minor tasks like trimming trees to major projects like replacing poles or transformers. This can take minutes to hours.
  5. Safety: Safety is the top priority, especially during night or adverse weather conditions.
Preparing For & Managing Outages (click for dropdown)

Lighting: Candles can be a fire hazard, so flashlights are recommended. Regularly check and charge flashlights or change batteries.

Check it Out: If your home is the only one without power, check your circuit breakers or fuses. Turn the breaker off and back on to ensure a good connection.

Have a Work/Study Plan: Plan for alternative locations or portable chargers for Wi-Fi routers, computers, and chargers.

Medical Devices: Ensure backup batteries are charged or have a backup power supply. Arrange to stay with someone nearby or relocate if needed. Plan for extra oxygen and medical supplies or equipment.

Backup Electricity: Have a generator or backup supply. Use an uninterruptible power supply (UPS) for essential equipment. Use home generators safely–install them using a licensed contractor and operate portable ones outdoors in well-ventilated conditions. Only use approved fireplaces or wood stoves for indoor fires. Never use a barbeque or propane heater indoors.

Surge Protection: Use surge protectors for electronics or install a whole-house surge protector. If you don't have a surge protector, unplug appliances and electronics. 

Keep it Closed: Keep refrigerators and freezers closed. Food should stay frozen for 24-48 hours if the freezer door remains closed. Close doors, windows, and drapes to conserve heat.

When Power Returns

  • Leave one light on to know when power returns.
  • Turn on circuit breakers.
  • Check electrical appliances one by one.
  • Warm the house above normal temperature to dry out humidity after a long outage.
  • If your power is still out but your neighbour's isn't, recheck your main breaker and reset it. If this doesn't work, contact us.

Check Service Alerts

Power Outage Service Alerts on saskatoon.ca keep residents informed about current and upcoming power outages in Saskatoon. These alerts provide timely updates on the status of outages, including the areas affected, the cause of the outage, and the estimated time for power restoration. 

View Service Alerts

Report a Power Outage

To report an outage, please contact us at 306-975-2414 (24/7 hotline).

When you call, please advise customer care of the outage location (address, street, or intersection). If you have witnessed any sparks or loud bangs, please report this to us as it may help determine the cause of the outage.

Report a Streetlight Outage

To report a streetlight outage, use the Streelight Outage Map. 

  1. Find the light by clicking "Locate Me" (if using a GPS supported device) or entering an address.
  2. Click the streetlight icon for details; someone may have reported this already.
  3. If it needs reporting, click "Report this Light" and complete the form. The button will not be available if someone has already reported the outage.
  4. For updates, select "Send Me Update" and enter your email.
  5. Click "Report" to see the icon change to a light bulb with a diagonal line; this shows your submission was successful.

Report Streelight Outage 

Planned Outages

See the "Preparing For & Managing Outages" drop down in the Outage Map section above for advice on how to prepare for an outage.

As part of our mission to provide safe and reliable service to our customers, we are continuously undertaking important maintenance and construction work.

Scheduled power outages are carefully planned when there is a need to repair or replace equipment, with the goal of improving electrical reliability and safety.  We make every effort to keep the interruption time as short as possible.