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  5. New or Upgraded Electrical Service

New or Upgraded Electrical Service

Customer Services

Customer Information Guide

The Customer Information Guide provides information for anyone wanting to upgrade an existing or install a new electrical service. The Guide includes service entrance and metering requirements as well as safety information.

Steps for a new electrical service or an upgrade

    Customer/
Electrician		 SL&P
  Contact     

1

Complete the Electrical Service Request Form. Email the completed form to saskatoon.light.power@saskatoon.ca. For any questions, please call SL&P Customer Connects at 306-975-2414 (option three).

    

2

SL&P will respond to the inquiry within 5-7 business days and may collect more information on the service request change.

    
  Design    

3

SL&P will complete a preliminary design and will work with the customer on the details until a design is mutually agreed upon. Based on the scope of the project, the preliminary design requires five business days. Note: Design considerations will need to meet both Canadian Electrical Code (CEC) and Saskatoon Light & Power Customer Service Guide requirements

    
4

For commercial and transformer rated services, the customer must submit all project drawings (e.g., building, single-line, switchgear, etc.) for power delivery and metering for review.

    
5

SL&P must be consulted on the placement of connection/demarcation point, meter location, and cable routing.

    
  Quote    
6

Based on the design, SL&P will estimate labour hours and costs associated with the work. This estimate will include details on the responsibilities between SL&P and the customer for the project.

    
7

For new customers, SL&P will determine the revenue investment toward the customer.

    
8

A Cost Acceptance and Pre-Payment Form and final design plan is sent to the customer for approval.

    
9

Customer is to return signed copies of the design plan and Cost Acceptance and Pre-Payment form.

    
  Work Order    
10 Customer is required to remit payment before any work will commence.    
11 SL&P initiates a Work Order number for the Customer’s reference.    
12 Once the payment for the initial invoice has been received by the City of Saskatoon, job preparations for materials, labour, vehicles, and contractors are made.    
13 Work Order is added to SL&P’s preliminary schedule.
Note: If any changes are made at this stage the customer will revert to the Design stage and the process is repeated.		    
  Construction    
14 Customer completes the requirements set out in the design plan.
Note: SL&P does not schedule a project until the customer is ready, and the project has been inspected for conformance with the CEC and Saskatoon Light & Power Customer Service Guide requirements.		     
15 Customer contacts SL&P Operations Scheduler at 306-975-2414 (option five) and provides the Work Order number for reference.    
16 SL&P construction times will vary depending on the scope of the project (typically four to six weeks).    
  Energize    
17 Customer is responsible to contact City of Saskatoon – Corporate Revenue Department to set up a new account for every utility meter required. The account can be set up in the following ways:
In person at City Hall at 222 3rd Avenue North
Phone: 306-975-2400 or 1-800-667-9944
Email: revenue@saskatoon.ca		    
18 Customer is to contact TSASK for an inspection of the electrical meter socket prior to meter installation and energization.    
19 The customer or their electrical contractor must contact the Meter Shop at 306-975-2414 (option four) and provide the TSASK Electrical Permit number prior to the installation of the meter. An energization sticker must be attached to the meter socket prior to meter installation.    
20 SL&P will proceed with the installation of utility metering and energization of service.    
21 Upon completion of work, SL&P will invoice any remaining amounts, as determined by the Cost Acceptance and Pre-Payment form if applicable.