City recognizes City customer service employees serving, supporting residents

This week (Oct. 4-8), the City is recognizing the significant contributions of their employees in customer service roles. Customer Service Week, marked annually by the City during the first full week of October, is about showing appreciation for the City staff who serve and support residents.

Recognizing the contributions of staff in customer service is always important but never more so than now. Customer service staff are attempting to navigate a seemingly endless array of changes and challenges posed by a global health pandemic.

COVID-19 has resulted in many changes to the customer service functions of the City. Some of these include:

• Adopting new health and safety protocols
• Adapting to masks, plexiglass, social distancing
• Managing feelings of personal safety
• Responding to resident concerns about COVID protocols
• Adapting in-person services to be delivered online or over the phone
• Managing more calls and messages than ever due to pandemic-related service changes

Have you had a City customer service representative go above and beyond to assist you? Please consider taking a moment to send a note of appreciation using the City’s Contact Us Form.