News Releases

While the City of Saskatoon acknowledges the severity of the COVID-19 virus and the impact it is having on the community, the City and its construction partners will proceed as planned with the construction on the east half of the Sid Buckwold Bridge and the Idylwyld Drive ramps over 19^th Street.

This project is an essential service to residents and core City infrastructure. With a very limited window for construction projects of this magnitude, it is important that such work is completed safely and in the most ideal seasonal conditions. Construction is scheduled to begin on Monday, March 30. 

“Safety for our crews and for residents is our number one priority during this project,” says Rob Frank, Engineering Manager of Asset Preservation. “Strict worksite restrictions, social distancing, and other precautionary medical measures will be in place to protect both construction crews and residents and to mitigate the spread of the COVID-19 virus.”

Major rehabilitation began on the 54-year-old structure last year to ensure it remains safe and structurally sound for years to come. Two-way traffic will be maintained throughout construction, however lane restrictions and traffic delays are expected.

From March 30 until mid-October, the northbound lanes heading into downtown will be closed and two-way traffic will be accommodated in the southbound lanes. The bridge walkway and stairs will also be closed for construction. The Meewasin trails will remain open, however there may be a closure directly under the south side of the bridge for a portion of the construction season.

The Sid Buckwold Bridge rehabilitation project includes:

• Resurfacing of the Idylwyld Drive ramps over 19^th Street 
• Walkway widening with taller barriers for improved pedestrian protection
• New drainage system to help better traction by reducing puddles and splashing
• Concrete deck repairs and asphalt replacement
• Strengthening of piers
• Barrier replacement

The City’s preservation plan, with the results of the Deck Testing Program, identified the need to rehabilitate the bridge. The project was phased over two years to allow two-way traffic over the bridge to be maintained throughout construction.

Necessary adjustments will be made to traffic signal timing and construction signage will be in place. The left turn onto 20^th Street from Idylwyld Drive northbound will not be permitted, however a U-turn will be implemented at Auditorium Avenue. Updated project information is posted at Saskatoon.ca/sidbuckwold and restrictions will be listed in the Daily Road Report.

The City of Saskatoon is utilizing $15 million of its federal Gas Tax Fund (GTF) allocations towards the Sid Buckwold Bridge rehabilitation project. The GTF in Saskatchewan is administered by the Saskatchewan Ministry of Government Relations.

The City thanks drivers and pedestrians for their patience while this necessary work is carried out. Slow down, pay attention and respect work zones. Watch for pedestrians and work crews, and for everyone’s safety, please obey all detours, signs and barriers. 

We are constantly reassessing pandemic developments to ensure the safety and well-being of staff and citizens.  We have also continued to reassess the way we deliver public services to keep staff and residents safe when we are out in the community.

Transit fare suspension and rear door boarding effective Friday, March 20

To reduce the risk to Transit Operators during the COVID-19 pandemic, starting Friday, Saskatoon Transit will ask riders to get on and off buses by using the rear doors. Transit also reminds riders to keep a safe distance — at least one metre — from bus operators and fellow riders.

As a result, the City will also be suspending fares indefinitely.  The City will be determining how to compensate those affected by this and those details will be provided soon.

Anyone who requires personal mobility devices will be exempt from entering the rear doors and will be permitted to enter and exit through the front doors as usual.

Please note: all riders will be required to stay behind the front wheel wells and to keep the seats behind the operator free at all times. This measure will meet the new recommendation for social distancing released by the Province of Saskatchewan on Wednesday March 18.  Transit will also monitor where and when extra buses may need to be added onto routes to help people maintain appropriate social distance.

Saskatoon Transit is also reassuring customers of Transit’s daily cleaning protocols, which include regular hard surface wipe-downs with hospital-grade disinfectant and disinfectant misting treatments.

Parking Restrictions for Residential Parking Program Zones Suspended

Effective immediately parking restrictions for the Residential Parking Program zones are suspended until further notice.  In addition, overtime parking on all residential streets will no longer be enforced, to encourage residents to stay home and prevent the spread of COVID-19.

Public safety-related parking restrictions remain in effect to maintain emergency access and traffic flow including:

• "No Stopping" signs
• "No Parking" signs
• "Accessible Parking" signs
• Fire Hydrants (maintain 1 metre from the centre of a fire hydrant)
• No parking within 10 metres of an intersection
• No parking in alleys unless active loading/unloading is taking place.

Further details on these parking restrictions are provided on the City of Saskatoon website: saskatoon.ca/moving-around/parking/understanding-parking-saskatoon

Building Standards

The decision to close City Hall to the public has a direct effect on the way we do business, including providing building inspections and permits:

• All building and plumbing inspections are suspended while the City explores options to provide inspections in a safe manner.
• Residential applications are limited to online.
• Property Information Disclosure (PID) applications accepted via building.standards@saskatoon.ca
• Plumbing permit applications accepted via plumbing.permits@saskatoon.ca
• Payments will be accepted via telephone at 306.975.2645.
• New commercial permit applications will not be accepted. The City is exploring opportunities to provide online access to this program.

As the situation is evolving, we will update the Building Standards webpages regularly if there are service limitations.

Questions? Reach out to our permit file support team by calling (306) 975-2645 Monday to Friday, 8 a.m. to 5 p.m.

What is the City doing to provide financial relief for citizens?

To offer assistance and best service to citizens experiencing the effects of the economic impact due to the COVID-19 pandemic, the City is committed to providing increased flexibility and immediate short-term relief for your utility payments through the following changes:

Utility Services

We will continue to bill for utility services as normal.  However, to best serve the City’s customers in these extraordinary times, the City has made the following changes to current utility collections activities:

• Utility disconnections due to arrears will be suspended until September 30, 2020;
• Late payment charges will be suspended on all utility accounts until September 30, 2020; and
• We will continue to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.

These measures are aimed at providing financial relief for customers who may not be able to afford to pay their bills on time.  By suspending late payment charges, utility customers will have the option to delay bill payments without putting themselves in additional financial hardship.  However, our staff will continue to work with the City’s utility customers regarding payment arrangements so as to not leave them in a difficult financial situation in the future.

Delaying disconnections will help ensure that all homes have access to water, allowing for proper handwashing and personal hygiene.

Have utility-related questions? Please call our Revenue Customer Service Representatives at 306-975-2400. We understand and will work with you.

2020 Property Taxes

Your 2020 Property Tax notice will be delivered by the end of May 2020.

To offer assistance and best service to citizens experiencing the effects of the economic impact due to the COVID-19 pandemic, the City is committed to providing increased flexibility and immediate short-term relief for your 2020 Property Tax payment. On your notice, your 2020 Property Tax due date will still show as June 30, 2020. However:

• The City is extending to you, a three-month grace period, allowing you additional time to pay your 2020 Property Tax amount due.
• You will not incur any penalties on your 2020 taxes if your property tax payment is made in full before September 30, 2020.

Have property tax-related questions? Please call our Revenue Customer Service Representatives at 306-975-2400. We understand and will work with you.

Updates will continue to be provided at saskatoon.ca/covid-19 and at saskatoonpolice.ca

The City of Saskatoon is closing to the public all its facilities including City Hall; this follows the provincial government declaration of a public emergency for COVID-19 (coronavirus).

“While we are closed to the public, our business operations will continue to provide essential services for our residents as much as possible,” says City Manager Jeff Jorgenson.

Jorgenson says this move is an important preventative measure. It will help slow the rate of COVID-19 infection in Saskatoon and protect City staff, as well as vulnerable populations, which include seniors and people with compromised immune systems.

The City reminds the public that we offer many online services which are listed at: www.saskatoon.ca/onlineservices

“We continue to work with internal and external partners, including the Saskatchewan Health Authority, the Ministry of Health and the Public Health Agency of Canada on a proactive approach to deal with COVID-19,” Jorgenson says. 

The City continues to thank its staff and citizens for their patience and support. Jorgenson says as City leaders continue to respond to a rapidly evolving situation meanwhile promising to provide information as it becomes available.
The provincial health ministry encourages everyone to be mindful of good hand hygiene, cough etiquette and social distancing. For those who have risk factors such as old age, or underlying health issues, medical experts encourage those people to stay away from crowded areas.

The City of Saskatoon continues to encourage the community to reach out to those most vulnerable to COVID-19 and to those organizations that assist with our vulnerable homeless population.  

We are constantly reassessing the situation to ensure the safety and well-being of staff and residents.  We will also continue to reassess the way we deliver services to the public in order to keep staff and residents safe when we are out in the community.

Updates will continue to be provided at saskatoon.ca/covid-19 and at saskatoonpolice.ca

The results are in on the 2016 Civic Services Survey and public engagement activities, which will help shape the City’s 2017 Business Plan and Budget. This year’s Civic Services Survey shows overall satisfaction with the level of services provided by the City remains high and is significantly higher than in 2013. Since 2013, overall satisfaction increased by 5% for telephone respondents and 10% for online respondents.

“I am very pleased to see this result,” says Catherine Gryba, General Manager of Corporate Performance. “In 2015, we established a performance target of overall satisfaction with civic services of 90% or more. Looking at 2016 survey results, it shows we are definitely moving in the right direction toward hitting that target.”

The majority of Civic Services Survey respondents continue to rate Saskatoon’s quality of life as high, and they feel the City is on the right track to becoming a better city 10 years from now. Each year, citizens are also asked to the name the most important issue facing the City. 

“In 2013, citizens were very concerned with the condition of roads and sidewalks,” says Gryba. “As a result of that feedback, we launched the most aggressive road improvement program in the community’s history, Building Better Roads, in 2014. That investment is definitely making a difference, and although roads continue to be cited as the most important issue, there are significantly fewer respondents saying this is an issue as compared to 2013.” 

Similar to 2015, citizens also prefer to pay for services and balance the operating budget using a combination of user fees and property tax increases. Annual survey results have always been considered in the development of the City’s business plans and budgets, but Gryba says additional engagement initiatives are also proving to be quite valuable, including an online budget tool called "Citizen Budget", and in-person surveys conducted at various locations throughout the City.

“Participation in the Citizen Budget was very strong this year with over 2,600 unique visitors and a total of 803 online submissions, which is an increase of 60% for online budget submissions and matches the number of participants in the 2016 Civic Services Survey online study.” 

Although participation for the in-person survey varies and cannot be considered statistically reliable, the responses still provide important input into the process. When the results of all engagement initiatives are combined, citizens generally support increases in service levels or an increase in spending on road maintenance. Besides road maintenance, there is also support for increases for affordable housing, transit, snow and ice management, and traffic management. 

“It’s interesting to see the needs and wants of citizens of varying demographics coming in as fairly consistent through each method of engagement,” says Gryba.

The 2016 Civic Services Survey and Citizen Budget engagement strategies support the Strategic Goal of Continuous Improvement and being the best-managed city in Canada. All results are available at saskatoon.ca/financialfuture and in the coming weeks the comments provided by on the Citizen Budget site will also be posted.