Cart Swap
The first round of carts have been swapped!
Over 15,000 residents have received their smaller black carts. Thanks for putting waste in the right place, Saskatoon.
If you missed out on the first round, don’t worry! There will be another opportunity to swap your cart in the fall with requests being accepted through My Utility Account beginning July 8.
Reminder: The variable rates based on cart size will begin July 1.
When can I swap my cart?
There will be another opportunity to swap carts in the fall for those who missed the first round of cart swaps. Requests for the fall intake period will be accepted beginning July 8 to September 9, 2024.
How can I request a smaller cart?
ONLINE
![My Carts screenshot](https://www.saskatoon.ca/sites/default/files/documents/MyCarts%20Screenshot.png)
- Visit saskatoon.ca/utilityaccount and sign up or login to your Utility Account.
- Click "My Carts" on the left side of the page.
- Select a black cart size from the dropdown list and submit your request.
PHONE
You can also request a cart swap by calling a Corporate Revenue Customer Service Representative at 306-975-2400 from July 8, 2024 to September 1, 2024.
Frequently Asked Questions
What happens if I didn’t roll my cart out on my swap date?
If your black cart was not rolled out before 7 a.m. on your cart swap day(s) and you missed your initial swap, a second swap attempt occurred later in May and June.
If you did not receive your smaller cart by June 15 and would still like to change your cart size, you will be required to submit a new cart swap request through My Utility Account. Requests for the fall intake period of cart swaps open July 8, 2024 and you will continue to be charged your existing rate.
Why was my small cart not fully tipped?
We encourage residents to try the small cart for a couple collections to see what works. Adjusting to your smaller cart may take some time.
The small cart is designed for 2-3 45L kitchen garbage bags. If materials are packed too tightly in the cart, they will not fall out of the cart during pickup. Please do not overfill, wedge or overpack the waste into the carts. If possible, store materials until next collection date.
Tips: Cut up large materials like furnace filters, use small kitchen bags and look at what materials can go into your blue and green cart.
Help! The lid on my cart is warped and will not close. Can I exchange it?
The smaller black carts have been stacked and stored outdoors in anticipation of program launch. Because of this, the lids can become warped and not close properly. After your cart sits outside in warmer weather, the plastic will settle and the cart will close fully. Carts cannot be exchanged at this time.
What if my new cart is too small and I want to change to a larger one?
The City is focusing on cart deployment and program implementation and will not be exchanging carts until deployment is complete city-wide and the information is updated in the billing system.
If you are still experiencing issues with the size of your cart, please contact Corporate Revenue Customer Service at 306-975-2400 after July 8th for questions on changing your carts.
You can also dispose of excess garbage at the City landfill at the Material Recovery Centre (MRC). Entrance is $15 per load up to 150Kg.
Please note, a cart swap fee of $30 will apply to households upsizing their cart in 2025 (unless there is a change in tenancy such as a new homeowner or when moving homes). The cart exchange fee is to recover costs for assembly, delivery and removal of carts.
What if they missed my house on my intended cart swap day?
If your black cart is not out on your cart swap day(s), additional swaps will occur in late May and early June. If you don't roll your cart out on your swap day(s) and miss the follow-up attempt, you will need to resubmit your request during the fall intake period and will continue to be charged your existing cart rate.
Please note there is a high volume of requests and that our timeline for cart swaps may change due to delays or unforeseen circumstances (i.e. weather, road conditions, construction). See delivery schedule below for most up to date information.
For concerns about your cart swap call Customer Care at 306-975-2476. We appreciate your patience as we implement this new process.
When does my new utility rate based on cart size start?
The variable rates based on cart size will start once cart swaps are completed city-wide on July 1. The rates are approximately as follows: small (120 L) cart - $3.73, medium (240 L) - $7.05 and large (360 L) - $10.58. Monthly rates are current estimates for 30 days of service. For more information on the Black Cart Program, visit saskatoon.ca/blackcart.
Why does my neighbourhood have two swap dates?
Some neighbourhoods have more carts being delivered than others and will take up to two collection routes to be completed. Check the calendar to see if your route is impacted and if so, please ensure you roll your cart before 7 a.m. on both dates.
What if I missed the first cart swap period?
If you missed out, don’t worry! There will be another opportunity to swap your cart in the fall with requests being accepted beginning July 8, 2024.
If the new cart has not been delivered, can I change the size on my request?
No further changes can be made to your cart swap request. For questions on changing your carts please call Corporate Revenue Customer Service at 306-975-2400.
Will the trucks be able to pick up the smaller carts?
The existing trucks were modified in-house to pick up the smaller carts. The City conducted testing with various cart sizes to determine the extent of retrofits required to the collection trucks’ mechanical (pincher) arms. Only minor modifications to the existing arms were required to collect the three different cart sizes, which City staff were able to complete.
How can I prevent my small cart from tipping over?
The carts are designed to withstand strong winds (65 km/hr) when placed on a flat level surface. Place the carts on flat level ground to prevent tipping, not on a raised platform or curb. Please make sure that all garbage is bagged in the event of exceptionally strong winds. Make sure you roll in your cart and return to your property after your collection and store appropriately.
Putting your carts out the right way on collection day can help ensure your carts are collected safely and on schedule. For more information on your carts, visit saskatoon.ca/cartcare.