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      • Pet Licensing
      • Subsidized Spay & Neuter Program
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      • Injured or Deceased Animals
      • Pet Wellness Guide
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    Around
    • Accessibility
      • Accessibility Rights
      • Accessible Building Standards
      • Accessibility Action Plan
    • Transit
      • Link - Saskatoon's rapid transit
      • Open Data From Saskatoon Transit
    • Cycling
      • BYXE Week
      • Cycling Plans & Projects
      • Cycling Programs
      • Cycling Safety
      • Electric Scooters (E-scooters)
    • Driving & Roadways
      • Driving
      • Managing Traffic
      • Road Maintenance & Repair
      • StreetSmarts
      • Traffic Bylaw
      • Winter Road Maintenance
    • Bridges
      • The History of our Bridges
      • Bridge Maintenance
      • Chief Mistawasis Bridge and Traffic Bridge
    • Walking
      • Sidewalk Preservation
      • Walking Routes & Maps
      • Winter Walking & Snow Clearing
      • Walkways
      • Sidewalk Planning
      • Active Transportation
      • Pedestrian Safety
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      • Public Pay Parking
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      • Vehicle Seizures
      • Understanding Parking in Saskatoon
  • Parks, Recreation
    & Attractions
    • Recreational Facilities & Sport Fields
      • Leisure Centres
      • Golf Courses
      • Gordon Howe Campground
      • Outdoor Pools
      • Outdoor Tennis / Pickleball Courts
      • Summer Play Programs (Paddling Pools & Spray Pads)
      • Skateboard Sites
      • Sport Fields
      • Youth Centres
      • Cross Country Ski Trails
      • Skating Rinks
      • Toboggan Hills
      • Recreation Facility Rentals
    • Recreational Programs & Activities
      • Drop-in Programs
      • Fit Over 50 Programs
      • Leisure Online
      • Leisure Guide
      • Special Needs Services
      • Leisure Access Program
      • The First Step Program
      • Become a Lifeguard
      • Recreation & Parks Master Plan
      • Metawetan Programs
      • Become a Fitness Instructor
      • Summer in Saskatoon - Find Your Fun!
      • Become a Recreation Leader
      • Low Cost / No Cost Opportunities
      • Registered Programs
      • Swimming Lessons
    • Events & Attractions
      • Event Planning
      • Nutrien Playland
      • Saskatoon Forestry Farm Park & Zoo
      • Conservatory
      • Farmers' Market Building
    • Parks
      • Park Locations & Amenities
      • Park Etiquette
      • Park Bookings & Permits
      • Park Maintenance
      • Park Upgrades & Development
      • Greenhouse
      • Woodlawn Cemetery
  • Community, Culture
    & Heritage
    • Accessibility Plan
      • Developing our New Accessibility Plan
      • The Accessible Saskatchewan Act (Bill 103)
      • Community Consultation
      • Breaking Barriers & Improving Access
    • Arts & Grants
      • Public Art
      • Culture Plan
      • Cultural Mapping
      • Grants
      • Arts & Culture Activities
    • New to Saskatoon
      • Life in Saskatoon
      • Finding a Job in Saskatoon
      • Education in Saskatoon
      • Welcoming Immigrants & Refugees
    • Neighbourhoods & Community Associations
      • Community Associations
      • Block Parties
      • Naming Saskatoon
      • Recreational Use of Stormwater Ponds
    • Cultural Diversity
      • Indigenous Initiatives
      • Living in Harmony Awards
      • Race Relations: City Policy
      • Anti-Racism Education
      • Race Relations Month
      • DEIAC Sponsorship Program
      • Have Tea with Me: Promoting a culture of inclusion
      • Place Naming
      • Reconciliation and DEI
    • Heritage Properties & Programs
      • Discover Your Property's History
      • Municipal Heritage Property Designation
      • Heritage Plan, Policy & Program Review
      • Doors Open
      • Facade Conservation & Enhancement Grant Program
      • Heritage Register
    • Saskatoon History & Archives
      • History
      • Archives
      • Nutana Cemetery (Pioneer Cemetery)
      • Woodlawn Cemetery History
    • Community Outreach and Supports
      • Know Who to Call
      • Saskatoon’s Affordable Housing Strategy
      • Public Washrooms and 24/7 Navigation Hub
      • City of Saskatoon’s Community Safety & Well-Being Response
      • Related Council Reports & Information
      • Encampments
      • Fire Community & Support
      • Overdose Outreach Team
      • Saskatoon Extreme Cold Weather Emergency Response Plan
      • Saskatoon Extreme Heat & Air Quality Emergency Response Plan
      • Shelter Spaces
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    & Development
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    • Development Regulation
      • Zoning and Land Use
      • Developers & Homebuilders
      • Lot Drainage
      • Specifications & Standards
      • Asbestos Awareness
    • Building, Development & Construction
      • Industrial, Commercial, Institutional, and Multi-Storey Building Permit
      • Residential Building Permit
      • Permit Forms & Applications
      • Zoning
      • Demolition
      • Plumbing
      • Building Permit Inspections
      • 2020 National Codes
      • ePermitting Planning Approvals
    • Land Development
      • Single-Unit
      • Multi-Unit
      • Industrial
      • Commercial & Mixed Use
    • Major Projects
      • Upcoming Projects
      • Current Projects
      • Past Projects
      • Public Private Partnerships
    • Doing Business with the City
      • New Payment and Purchasing Guidelines
      • Bid & Vendor Information
      • Procurement Policy
      • Diverse Procurement Practices
      • Non-Standard Procurement (Sole Source)
      • Product Submissions
  • Environmental
    Initiatives
    • Greener Together
      • Environmental Commitments
      • Business and Non-Profit Resources
      • Resident Resources
      • School Resources
      • Greening City Operations
      • Get Connected
      • Rain Barrel Rebates
    • Climate Change
      • Climate Change in Saskatoon
      • Climate Budget
      • Climate Adaptation
      • Environmental Grant
      • Targets and Progress
    • Energy & Water
      • Electric Vehicles
      • Water Conservation Strategy
      • Facility Improvement Program
      • Home Energy Loan Program (HELP)
      • Renewable and Low-emissions Energy
    • Solid Waste
      • Solid Waste Reduction & Diversion Plan
      • ICI Waste Diversion
      • Mattress Recycling
      • Waste Data & Studies
      • Public Space & Event Waste Diversion Project
    • Environmental Dashboard
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    Hall
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      • Strategic Plan
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      • Ward Boundary Changes
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Main Menu

Main Menu

  • Services forResidents
    • Connect with your City
      • Engage with your City
      • Request Services Online
      • Contact Us on our Website
      • Contact Us on Social Media
      • Contact Us by Phone
      • Organizational Charts
      • Free public WiFi pilot project
      • News Subscriptions
      • Open Data
      • Canada Post service disruption
    • Housing & Property
      • City-Owned Trees
      • Boarders
      • Yard & Garden
      • Graffiti Reduction
      • Attainable Housing
      • Point-in-Time Count
      • Good Neighbour Guide
    • Property Tax & Assessment
      • Assessment Appeals
      • Assessment
      • Property Tax
      • Tax Payment
      • Request For Information
      • Tax Rates & Mill Rates
    • Homebuilding, Renovations & Improvements
      • Getting Started
      • Project Guides
      • Zoning
      • Permit Forms & Applications
      • Building Permit Inspections
      • Building & Property Information
      • 2020 National Codes
      • Renovation Resources
    • Power, Water & Sewer
      • My Utility Account
      • Utility Rates
      • SmartUTIL
      • Drinking Water
      • Saskatoon Light & Power
      • Wastewater
      • Locating an Underground Utility Line
      • Storm Water
      • Landlord-Tenant Agreement
    • Waste & Recycling
      • Collection Calendar
      • Garbage
      • Recycling
      • Organics (Food & Yard Waste)
      • Waste Wizard
      • Cart Care
      • Household Hazardous Waste
      • Illegal Dumping
      • Community Programs
      • Waste Reduction & Diversion
    • Fire & Emergency
      • About SFD
      • Education & Awareness
      • Response & Recovery
      • Inspections & Investigations
      • Emergency Management
      • Fire Community Support
      • Event & Presentation Requests
      • Recruitment
      • News & Information
    • Pet Licensing & Animal Services
      • Pet Licensing
      • Subsidized Spay & Neuter Program
      • Dog Parks
      • Enforcement
      • Bite Prevention
      • Community Cats
      • Wildlife Management
      • Injured or Deceased Animals
      • Pet Wellness Guide
  • MovingAround
    • Accessibility
      • Accessibility Rights
      • Accessible Building Standards
      • Accessibility Action Plan
    • Transit
      • Link - Saskatoon's rapid transit
      • Open Data From Saskatoon Transit
    • Cycling
      • BYXE Week
      • Cycling Plans & Projects
      • Cycling Programs
      • Cycling Safety
      • Electric Scooters (E-scooters)
    • Driving & Roadways
      • Driving
      • Managing Traffic
      • Road Maintenance & Repair
      • StreetSmarts
      • Traffic Bylaw
      • Winter Road Maintenance
    • Bridges
      • The History of our Bridges
      • Bridge Maintenance
      • Chief Mistawasis Bridge and Traffic Bridge
    • Walking
      • Sidewalk Preservation
      • Walking Routes & Maps
      • Winter Walking & Snow Clearing
      • Walkways
      • Sidewalk Planning
      • Active Transportation
      • Pedestrian Safety
    • Parking
      • Public Pay Parking
      • Parking Tickets
      • Parking Programs & Permits
      • Vehicle Seizures
      • Understanding Parking in Saskatoon
  • Parks, Recreation& Attractions
    • Recreational Facilities & Sport Fields
      • Leisure Centres
      • Golf Courses
      • Gordon Howe Campground
      • Outdoor Pools
      • Outdoor Tennis / Pickleball Courts
      • Summer Play Programs (Paddling Pools & Spray Pads)
      • Skateboard Sites
      • Sport Fields
      • Youth Centres
      • Cross Country Ski Trails
      • Skating Rinks
      • Toboggan Hills
      • Recreation Facility Rentals
    • Recreational Programs & Activities
      • Drop-in Programs
      • Fit Over 50 Programs
      • Leisure Online
      • Leisure Guide
      • Special Needs Services
      • Leisure Access Program
      • The First Step Program
      • Become a Lifeguard
      • Recreation & Parks Master Plan
      • Metawetan Programs
      • Become a Fitness Instructor
      • Summer in Saskatoon - Find Your Fun!
      • Become a Recreation Leader
      • Low Cost / No Cost Opportunities
      • Registered Programs
      • Swimming Lessons
    • Events & Attractions
      • Event Planning
      • Nutrien Playland
      • Saskatoon Forestry Farm Park & Zoo
      • Conservatory
      • Farmers' Market Building
    • Parks
      • Park Locations & Amenities
      • Park Etiquette
      • Park Bookings & Permits
      • Park Maintenance
      • Park Upgrades & Development
      • Greenhouse
      • Woodlawn Cemetery
  • Community, Culture& Heritage
    • Accessibility Plan
      • Developing our New Accessibility Plan
      • The Accessible Saskatchewan Act (Bill 103)
      • Community Consultation
      • Breaking Barriers & Improving Access
    • Arts & Grants
      • Public Art
      • Culture Plan
      • Cultural Mapping
      • Grants
      • Arts & Culture Activities
    • New to Saskatoon
      • Life in Saskatoon
      • Finding a Job in Saskatoon
      • Education in Saskatoon
      • Welcoming Immigrants & Refugees
    • Neighbourhoods & Community Associations
      • Community Associations
      • Block Parties
      • Naming Saskatoon
      • Recreational Use of Stormwater Ponds
    • Cultural Diversity
      • Indigenous Initiatives
      • Living in Harmony Awards
      • Race Relations: City Policy
      • Anti-Racism Education
      • Race Relations Month
      • DEIAC Sponsorship Program
      • Have Tea with Me: Promoting a culture of inclusion
      • Place Naming
      • Reconciliation and DEI
    • Heritage Properties & Programs
      • Discover Your Property's History
      • Municipal Heritage Property Designation
      • Heritage Plan, Policy & Program Review
      • Doors Open
      • Facade Conservation & Enhancement Grant Program
      • Heritage Register
    • Saskatoon History & Archives
      • History
      • Archives
      • Nutana Cemetery (Pioneer Cemetery)
      • Woodlawn Cemetery History
    • Community Outreach and Supports
      • Know Who to Call
      • Saskatoon’s Affordable Housing Strategy
      • Public Washrooms and 24/7 Navigation Hub
      • City of Saskatoon’s Community Safety & Well-Being Response
      • Related Council Reports & Information
      • Encampments
      • Fire Community & Support
      • Overdose Outreach Team
      • Saskatoon Extreme Cold Weather Emergency Response Plan
      • Saskatoon Extreme Heat & Air Quality Emergency Response Plan
      • Shelter Spaces
  • Business& Development
    • Economic Profile
      • Economic Profile Trends
      • Business Statistics & Publications
    • Planning
      • Growth Plans
      • A Vibrant Downtown
      • Programs & Projects
      • Planning Publications
      • Maps
    • Business Licenses
      • Start a Business
      • Business Licence Categories
      • Business Licence Online
      • Saskatoon Appeal Board
    • Development Regulation
      • Zoning and Land Use
      • Developers & Homebuilders
      • Lot Drainage
      • Specifications & Standards
      • Asbestos Awareness
    • Building, Development & Construction
      • Industrial, Commercial, Institutional, and Multi-Storey Building Permit
      • Residential Building Permit
      • Permit Forms & Applications
      • Zoning
      • Demolition
      • Plumbing
      • Building Permit Inspections
      • 2020 National Codes
      • ePermitting Planning Approvals
    • Land Development
      • Single-Unit
      • Multi-Unit
      • Industrial
      • Commercial & Mixed Use
    • Major Projects
      • Upcoming Projects
      • Current Projects
      • Past Projects
      • Public Private Partnerships
    • Doing Business with the City
      • New Payment and Purchasing Guidelines
      • Bid & Vendor Information
      • Procurement Policy
      • Diverse Procurement Practices
      • Non-Standard Procurement (Sole Source)
      • Product Submissions
  • EnvironmentalInitiatives
    • Greener Together
      • Environmental Commitments
      • Business and Non-Profit Resources
      • Resident Resources
      • School Resources
      • Greening City Operations
      • Get Connected
      • Rain Barrel Rebates
    • Climate Change
      • Climate Change in Saskatoon
      • Climate Budget
      • Climate Adaptation
      • Environmental Grant
      • Targets and Progress
    • Energy & Water
      • Electric Vehicles
      • Water Conservation Strategy
      • Facility Improvement Program
      • Home Energy Loan Program (HELP)
      • Renewable and Low-emissions Energy
    • Solid Waste
      • Solid Waste Reduction & Diversion Plan
      • ICI Waste Diversion
      • Mattress Recycling
      • Waste Data & Studies
      • Public Space & Event Waste Diversion Project
    • Environmental Dashboard
      • Climate, Energy and Buildings
      • Water
      • Transportation
      • Waste
    • Green Network
      • Rainfall Report
      • Groundwater
      • Natural Areas
      • Parks and Green Space
      • Urban Forest
      • Natural Infrastructure Fund
  • CityHall
    • Careers at the City
      • City Careers
      • Build a Career, Shape a City
      • Hiring Process
      • Summer and Seasonal Employment
      • Why the City of Saskatoon?
      • What We Are Proud Of
    • Our Strategic Plan & Performance
      • Strategic Plan
      • Service, Savings & Sustainability Report (SSS)
      • City Manager's Message
      • Triple Bottom Line
      • Civic Services Surveys
    • Send Comments & Concerns to the City
      • Service Saskatoon
      • Compliment the City
      • Contact Us
      • Legal Claim Information
      • Access to Information
    • Civic Meetings & Events
      • Annual Civic Pancake Breakfast
      • Civic Meetings & Events Calendar
      • Civic Square
      • Flag Raising, Lighting Display and Proclamations
    • Mayor & City Councillors
      • City Councillors & Wards
      • Mayor's Office
      • Council Member Compensation
      • Council Member Expenses
      • Independent Office of the City Auditor
      • Integrity Commissioner - Code of Ethical Conduct
    • City Council, Boards & Committees
      • Live Video
      • Agendas, Minutes & Video
      • Boards & Committees
      • Interacting with Council & Committees
      • Public Notices/Meeting Schedule
    • City Bylaws & Policies
      • Bylaws
      • Report a Bylaw Concern
      • Policies
    • Budget & Finances
      • Multi Year Budget
      • Our Performance & Finance Related Reports
      • Past Budgets
      • Finance Updates
      • Corporate Asset Management
    • Elections Saskatoon
      • History & Results
      • Information for Voters
      • Information for Candidates
      • Ward Boundary Changes
      • Reports
Menu
  • Connect with your City
  • Engage with your City
  • Request Services Online
  • Contact Us on our Website
  • Contact Us on Social Media
  • Contact Us by Phone
  • Organizational Charts
  • Free public WiFi pilot project
  • News Subscriptions
  • Open Data
  • Canada Post service disruption
  • Housing & Property
  • City-Owned Trees
  • Boarders
  • Yard & Garden
  • Graffiti Reduction
  • Attainable Housing
  • Point-in-Time Count
  • Good Neighbour Guide
  • Property Tax & Assessment
  • Assessment Appeals
  • Assessment
  • Property Tax
  • Tax Payment
  • Request For Information
  • Tax Rates & Mill Rates
  • Homebuilding, Renovations & Improvements
  • Getting Started
  • Project Guides
  • Zoning
  • Permit Forms & Applications
  • Building Permit Inspections
  • Building & Property Information
  • 2020 National Codes
  • Renovation Resources
  • Power, Water & Sewer
  • My Utility Account
  • Utility Rates
  • SmartUTIL
  • Drinking Water
  • Saskatoon Light & Power
  • Wastewater
  • Locating an Underground Utility Line
  • Storm Water
  • Landlord-Tenant Agreement
  • Waste & Recycling
  • Collection Calendar
  • Garbage
  • Recycling
  • Organics (Food & Yard Waste)
  • Waste Wizard
  • Cart Care
  • Household Hazardous Waste
  • Illegal Dumping
  • Community Programs
  • Waste Reduction & Diversion
  • Fire & Emergency
  • About SFD
  • Education & Awareness
  • Response & Recovery
  • Inspections & Investigations
  • Emergency Management
  • Fire Community Support
  • Event & Presentation Requests
  • Recruitment
  • News & Information
  • Pet Licensing & Animal Services
  • Pet Licensing
  • Subsidized Spay & Neuter Program
  • Dog Parks
  • Enforcement
  • Bite Prevention
  • Community Cats
  • Wildlife Management
  • Injured or Deceased Animals
  • Pet Wellness Guide
  • Services for Residents
  • Connect with your City
  • Housing & Property
  • Property Tax & Assessment
  • Homebuilding, Renovations & Improvements
  • Power, Water & Sewer
  • Waste & Recycling
  • Fire & Emergency
  • Pet Licensing & Animal Services
  • Accessibility
  • Accessibility Rights
  • Accessible Building Standards
  • Accessibility Action Plan
  • Transit
  • Link - Saskatoon's rapid transit
  • Open Data From Saskatoon Transit
  • Cycling
  • BYXE Week
  • Cycling Plans & Projects
  • Cycling Programs
  • Cycling Safety
  • Electric Scooters (E-scooters)
  • Driving & Roadways
  • Driving
  • Managing Traffic
  • Road Maintenance & Repair
  • StreetSmarts
  • Traffic Bylaw
  • Winter Road Maintenance
  • Bridges
  • The History of our Bridges
  • Bridge Maintenance
  • Chief Mistawasis Bridge and Traffic Bridge
  • Walking
  • Sidewalk Preservation
  • Walking Routes & Maps
  • Winter Walking & Snow Clearing
  • Walkways
  • Sidewalk Planning
  • Active Transportation
  • Pedestrian Safety
  • Parking
  • Public Pay Parking
  • Parking Tickets
  • Parking Programs & Permits
  • Vehicle Seizures
  • Understanding Parking in Saskatoon
  • Moving Around
  • Accessibility
  • Transit
  • Cycling
  • Driving & Roadways
  • Bridges
  • Walking
  • Parking
  • Recreational Facilities & Sport Fields
  • Leisure Centres
  • Golf Courses
  • Gordon Howe Campground
  • Outdoor Pools
  • Outdoor Tennis / Pickleball Courts
  • Summer Play Programs (Paddling Pools & Spray Pads)
  • Skateboard Sites
  • Sport Fields
  • Youth Centres
  • Cross Country Ski Trails
  • Skating Rinks
  • Toboggan Hills
  • Recreation Facility Rentals
  • Recreational Programs & Activities
  • Drop-in Programs
  • Fit Over 50 Programs
  • Leisure Online
  • Leisure Guide
  • Special Needs Services
  • Leisure Access Program
  • The First Step Program
  • Become a Lifeguard
  • Recreation & Parks Master Plan
  • Metawetan Programs
  • Become a Fitness Instructor
  • Summer in Saskatoon - Find Your Fun!
  • Become a Recreation Leader
  • Low Cost / No Cost Opportunities
  • Registered Programs
  • Swimming Lessons
  • Events & Attractions
  • Event Planning
  • Nutrien Playland
  • Saskatoon Forestry Farm Park & Zoo
  • Conservatory
  • Farmers' Market Building
  • Parks
  • Park Locations & Amenities
  • Park Etiquette
  • Park Bookings & Permits
  • Park Maintenance
  • Park Upgrades & Development
  • Greenhouse
  • Woodlawn Cemetery
  • Parks, Recreation & Attractions
  • Recreational Facilities & Sport Fields
  • Recreational Programs & Activities
  • Events & Attractions
  • Parks
  • Accessibility Plan
  • Developing our New Accessibility Plan
  • The Accessible Saskatchewan Act (Bill 103)
  • Community Consultation
  • Breaking Barriers & Improving Access
  • Arts & Grants
  • Public Art
  • Culture Plan
  • Cultural Mapping
  • Grants
  • Arts & Culture Activities
  • New to Saskatoon
  • Life in Saskatoon
  • Finding a Job in Saskatoon
  • Education in Saskatoon
  • Welcoming Immigrants & Refugees
  • Neighbourhoods & Community Associations
  • Community Associations
  • Block Parties
  • Naming Saskatoon
  • Recreational Use of Stormwater Ponds
  • Cultural Diversity
  • Indigenous Initiatives
  • Living in Harmony Awards
  • Race Relations: City Policy
  • Anti-Racism Education
  • Race Relations Month
  • DEIAC Sponsorship Program
  • Have Tea with Me: Promoting a culture of inclusion
  • Place Naming
  • Reconciliation and DEI
  • Heritage Properties & Programs
  • Discover Your Property's History
  • Municipal Heritage Property Designation
  • Heritage Plan, Policy & Program Review
  • Doors Open
  • Facade Conservation & Enhancement Grant Program
  • Heritage Register
  • Saskatoon History & Archives
  • History
  • Archives
  • Nutana Cemetery (Pioneer Cemetery)
  • Woodlawn Cemetery History
  • Community Outreach and Supports
  • Know Who to Call
  • Saskatoon’s Affordable Housing Strategy
  • Public Washrooms and 24/7 Navigation Hub
  • City of Saskatoon’s Community Safety & Well-Being Response
  • Related Council Reports & Information
  • Encampments
  • Fire Community & Support
  • Overdose Outreach Team
  • Saskatoon Extreme Cold Weather Emergency Response Plan
  • Saskatoon Extreme Heat & Air Quality Emergency Response Plan
  • Shelter Spaces
  • Community, Culture & Heritage
  • Accessibility Plan
  • Arts & Grants
  • New to Saskatoon
  • Neighbourhoods & Community Associations
  • Cultural Diversity
  • Heritage Properties & Programs
  • Saskatoon History & Archives
  • Community Outreach and Supports
  • Economic Profile
  • Economic Profile Trends
  • Business Statistics & Publications
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City of Saskatoon
  1. Services for Residents
  2. Power, Water & Sewer
  3. Drinking Water
  4. Frozen Pipes
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Frozen Pipes

In the winter, a water outage could be caused by a frozen water pipe inside your home or from the City’s water main to the private home (connection).

If your water does not turn on, it may be an issue with the private portion of your water connection.  If there is an issue on the City portion, we will come out and set up a temporary water connection. If it's not possible to set up a temporary water connection we will use specialized equipment to thaw the line from your home. To help prevent frozen pipes at your home, we recommend making sure the pipes are well-insulated, including the portion at the outside walls of your home.

When there is extended extreme cold, ground frost can penetrate deep and cause shifting. This can lead to water main breaks.

How to tell if you have frozen pipes

In the middle of winter, a lack of water from taps in your home could mean frozen water lines.   
To confirm if you have frozen water lines try the following steps:

  • Check all cold-water taps throughout your home.  If you have no water at one tap, but water flows freely at other taps, there may be a frozen water line/pipe in your home that's blocking the flow of water to the tap in question.
  • Try and find the frozen pipe; look for frost.  Likely locations for frozen pipes include colder places inside the home - against exterior walls and where the water service pipe enters the home through the foundation wall.  Look in your basement where water meter or pipes come up from the basement floor. 
  • If you can't find the frozen pipe inside your home, call our Customer Care Centre at 306-975-2476 as the frozen section may be outside your home.  We'll send someone over the check it out.
What to do when you have frozen pipes 

Once you’ve determined you have frozen water lines, assess the area and see if there is any water on the floor or leaking from the pipe.  If there is water – call a plumber!  Don’t try to thaw the pipes, as this could lead to possible electrical shock and (once the pipes thaw) add to the leaking of unwanted water inside your home.

If there is not water in the area, there are a few things you can do to try and thaw the pipes:

  • Try warming the area by opening doors to increase the flow of warm air;  use appliances like hair dryers or space heaters to warm things up or put an electric heating pad or warm cloth directly on the frozen pipe.  Give these methods time to work – depending on how cold it is, frozen pipes can take up to 6 hours to thaw.
  • Remember to keep the frozen tap on.  This way you’ll know the pipe has thawed out as the water will start flowing again (make sure water can easily drain from the sink to prevent overflows).
  • If heating the area is not successful, call our Customer Service Centre at 306-975-2476 and we will send someone to investigate.

Danger

  • Do not use kerosene or propane heater or open flame device (ex: blow torch, candle, butane lighter) to thaw frozen pipes.
  • Do not leave electrical devices unattended.
  • If the pipe or meter is leaking, or if there is water present on the floor, do not use space heaters, heat guns, hair dryers, heating pads or any other electrical appliances to thaw frozen pipes. Leaking water could cause an electrical shock.
How you can prevent frozen water pipes inside
  • Wrap foam pipe insulation or heat tape around the water pipes that are most susceptible to freezing.  This includes pipes along foundation walls, in crawl spaces and in cold cellars.
  • Keep inside doors and cabinet doors open.  Keeping these doors open allows warmer air to circulate around the plumbing.
  • Run a pencil-thin stream of water to make sure some movement of water in the water and sewer service pipes.  NOTE:  you will be charged for the water used if you choose this step.
    • Run cold water from the lowest point in the house, usually a laundry room sink or tub.
    • Make sure drains are kept clear of debris to prevent overflowing or flooding.
    • An estimate to run one litre per minute total flow is estimated at $2.75 daily.
  • If leaving for longer than a 24-hour period, turn off the water at the main shut-off valve and open the taps to drain the water from your plumbing lines. Have someone check your home daily to make sure the heat is working.
How you can prevent a frozen water connection
  • In the fall, shut off and drain pipes leading to outside faucets. 
  • Keep the warm air in by sealing air leaks in your home and garage, especially in areas where pipes run.
  • Pile snow on your service connection and near your foundation where the water pipe enters your home.  NOTE:  remember to remove the snow from around your foundation when temperatures start to warm up.  Melting snow against a foundation wall can lead to meltwater draining into your basement.

Contact Us

24 hr. Customer Service Centre
 306-975-2476
 Email Us

Related Documents

Prevent Frozen Pipes712.4 KB

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Saskatoon, SK
Canada
S7K 0J5

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